Use the ‘Knowledge check’ Action for this. Plan a quiz to check the level of knowledge acquired by the User.
In this article you will learn:
What is the ‘Knowledge Check’ Action?
As the name suggests, in this type of Action you can test the knowledge acquired by the User by preparing quizzes for them. The quiz can be a single-choice or multiple-choice test with a maximum number of 10 answers. In the User's view, it resembles an Action of the Relationship type.
💡 Note: in one Action you can create several quiz questions - each on a separate slide.
How to add a Knowledge Check Action to Workflow?
The ‘Knowledge Check’ Action can be found in the Workflow builder in the ‘Add New’ section - as with other Actions, you just need to drag it to the appropriate place in the Workflow and then configure its settings. Check out how to do this step by step.
Step 1: Configure Settings
As with other Actions, in the Settings tab you can give a name, indicate the recipient of this Action, the time of its delivery and the deadline for its execution. Remember that you can also use Conditions: set conditions for attaching an Action to a Process based on the Category and/or Location of the user, or resulting from the completion of another Action. You also have at your disposal Alerts, i.e. automatic notifications going out to the User when the deadline for the completion of this Action is exceeded.
In the ‘Settings’ section, however, there are several new features available only for this type of Action:
- the possibility of selecting a specific number of questions to be displayed to the User from a predefined database of questions - this means that in an Action you can add, for example, 10 quizzes, and only display 5 of them to the User
- the ability to randomise questions - if this feature is enabled, questions are not given in the configured order, but randomly. If this function is disabled, and you wish to present the User with 5 questions out of the 10 prepared, the User will be presented with the five at the beginning
- the ability to determine the Action completion level (expressed as a percentage) - this means that the User must, for example, answer 50% to pass the quiz
(the answer given by the user must match the answer key in the quiz in order for it to be counted as passed)
💡 Note: The Knowledge check Action can be repeated according to the following rules:
- if the User has not reached the specified pass threshold, he/she may repeat the Action as many times as is indicated when the Action is configured. On the last repetition, even if the required pass threshold is not reached, the Action disappears from the dashboard and cannot be repeated.
- If the User has reached the pass threshold but wishes to improve their score, they may repeat the Action as many times as is indicated during its configuration.
- If the User achieves a score of 100% at any attempt, the Action is automatically scored with this result, and it cannot be repeated.
- the number of possible repetitions - you can decide how many times the User can repeat the whole Action if he/she fails to reach the required threshold or wants to improve his/her score.
Step 2: Prepare the Knowledge check landing page
The start page is an element of the ‘Knowledge Check’ Action, which you can activate to make it visible to the User, or turn off. You can enter a short text and choose one of the icons prepared by Gamfi to match the character of the Action.
Step 3: Create the structure and edit the content
You create the structure of the Knowledge Check Action based on the Knowledge Test Elements on the right-hand side. You can now add multiple ‘Quiz’ fields - drag a Quiz field into the hierarchy section on the left to add another test question.
You can drag each of these fields into a Knowledge Test Action in the same way you do when adding Actions to Workflow (on a drag&drop basis). These fields are treated as separate slides displayed to the User within this Action.
In each Quiz field, you need to add a title - pose a question, and optionally complete it with a short Description below. Then add the answers (up to a maximum of 10) and tick which one (or which ones, in the case of a multiple choice test) are correct.
💡 Note: The Knowledge Check Action does not have a distinctive final slide - this is where the Application, once the Action has been completed, displays the result and a summary to the User from the answers provided - you do not need to configure anything here.
Step 4: Preview the Action
By going to the ‘Preview’ tab, you can see how the ‘Knowledge Check’ Action will look in the User view - both in the mobile and desktop versions.
Step 5: Publish Action
The ‘Knowledge Check’ Action, like any Action created in Workflow, is automatically given the status ‘Draft’. Remember to publish it - only then will it be included in Processes.
And done! The ‘Knowledge Check’ Action will be included in ongoing Processes where it is a Future Action (if you are modifying an existing workflow) or will appear in all newly launched Processes.
Step 6: Check the result of the test in the User's account
The results of the Knowledge Check Action are recorded in the Users' accounts in the “Knowledge Check” tab. The name is the same as the name of the Action configured in Workflow.
If the replay option is enabled, the Application saves each attempt to take a test. Of course, when an Action is created, a snippet is also created (automatically), which can be used in other Actions (e.g. automatically send the test result in an email to the Manager). The snippet returns the result of the quiz.